Disclaimer

Clients must follow the safe sleep practices recommended by current SIDS (Sudden Infant Death Syndrome) and AAP recommendations. Please refer to AAP and the Red Nose Safe Sleep Recommendations for detailed guidelines.

Little Steps to Big Sleeps promotes safe sleeping practices which include room-sharing but strictly prohibit bed-sharing.

Clients are required to disclose any medical information or conditions that their child has/may have to Little Steps to Big Sleeps. If your child has any medical conditions, you agree to check with your GP before commencing sleep support

Screenshots of communication and information regarding your child’s sleep improvements and celebrations can be used for marketing with all names and identifying features removed unless permission has been approved.

The sleep consultation services provided by Little Steps to Big Sleeps are intended to offer guidance and support based on the information provided by the client. It does not replace professional medical, psychological, or healthcare advice.

Your sleep plan is tailored for your baby/toddler and family and should not be shared with anyone else. Anyone found to be sharing sleep plans and guide/s will be liable for the cost of the sleep plan and guide/s.

Your 14 days of sleep support will commence the day after the consultation call, unless an agreed arrangement has been made between Little Steps to Big Sleeps and you.

Follow up support must be used for 14 consecutive days. Support may be paused due to illness or emergency exceptions that have been agreed upon. Support must commence within 30 days from pausing.

Little Steps to Big Sleeps will be available Monday-Friday 8:30am-4pm. The 14-day support period includes weekend days but no support may be given on these days. Night One sleep support will be until 8pm Monday-Friday.

All materials, guides, and resources provided by Little Steps to Big Sleeps remain the intellectual property of Little Steps to Big Sleeps and are for the client's personal use only. Reproduction or distribution of these materials without permission is prohibited.

Sleep Plan Guidelines and Client Responsibilities

Clients are expected to actively participate in the implementation of the sleep plan. The success of the plan largely depends on the client's commitment to following the recommended methods consistently. In order for changes to happen, you must be consistent with the full sleep plan and recommendations. If you do not, and your child’s sleep does not improve, you will not be entitled to a refund. You will see a reduced level of successful outcomes if you only follow parts of the plan.

Most results are seen within 10-14 days with but not limited to: consistency, dedication, persistence, appropriate and correct use of methods and advice, child’s needs/age/medical conditions/illness, individual results varying, communication with the client and Little Steps to Big Sleeps, implementing the plan properly. Individual results may vary.

All communication during the consultation period will be conducted via the agreed-upon channels (e.g., email, phone, or video calls). Clients should ensure they are available and responsive to these communications to facilitate the consultation process. If Little Steps to Big Sleeps does not hear from you it is assumed that everything is going well and you need no extra support.

Ensure that you have read and understood all the terms and conditions, privacy policy, and refund policy before proceeding with the purchase/consultation.

Payment

Payment for packages and guides is required in full prior to the commencement of any consultation.

A refund will not be offered if the client is dissatisfied with the results.

The stated price is in AUD.

Little Steps to Big Sleeps reserves the right to alter prices at any time for any reason. Consultations will not take place with outstanding invoices, and no sleep plan will be issued unless payment is made in full via the bank details supplied on invoice. Any outstanding debt to Little Steps to Big Sleeps will be referred to a debt collector.

Cancellations

More than 7 working days in advance: If you need to cancel your consultation more than 7 working days before the scheduled consultation date, you will receive a 50% refund of the total payment.

Within 7 working days of the scheduled consultation date: Cancellations made within 7 working days of the scheduled consultation date are non-refundable.

Cancellation before the intake form has been completed is entitled to a full refund as there has been no work completed.

Cancellation after the plan has been created prior to being emailed to the client you will receive a 50% refund to the total payment.

Cancellation after the plan has been created and after the sleep plan has been emailed to client, you will be refunded the difference between the Essentials Package (Sleep Plan only) and the Deluxe Package (includes 2 weeks support).

Cancellations after the consultation date are non-refundable.

Rescheduling

You may reschedule your consultation once without any additional fees, provided the request is made more than 5 working days in advance. Rescheduling requests made within 5 working days of the scheduled start date may be subject to availability and an additional fee.

If I have not had any correspondence or contact with you within 30days your payment will be forfeit and no refund will be made.

Emergency Exceptions:

We understand that emergencies happen. Please contact us as soon as possible if you need to cancel/postpone/reschedule due to an emergency, and we will handle such situations on a case-by-case basis.

Read our refund policy to learn more.

No Medical Advice

Little Steps to Big Sleeps does not provide or replace any medical advice. Clients should always consult a GP or healthcare professional for any medical concerns or situations.

Liability

Information provided Little Steps to Big Sleeps is to be used at your own risk.

Little Steps to Big Sleeps is not responsible for any injuries or adverse events that occur while following the sleep plan. The client is responsible for the health and safety of their child at all times.

By purchasing a package or guide from Little Steps to Big Sleeps, the client agrees to these terms and conditions.

If you have any questions or require clarification on any of the points mentioned, please contact Little Steps to Big Sleeps directly.